Karen London will gladly accept jewelry purchased from our website for return or exchange in the U.S. if returned in sell-able condition within 30 days, accompanied by a sales receipt.**
A refund will be credited back to the original method of payment used to make the purchase. Gift recipients are entitled to a nonrefundable merchandise credit.
To return or exchange your jewelry, please send the item to our Customer Care Center and include your name, contact information and detailed instructions as to what you'd like to exchange and/or return.
**All Sample Sale / Final Sale items are non-refundable.
Returns may be sent to our Customer Care Center at:
Karen London Designs
Attn: Customer Care
PO Box 29837
Los Angeles, CA 90029
Most returns/exchanged are processed within ten days of receipt. We will send you an email confirming that your return or exchange has been processed.
Jewelry purchased through other retailers are subject to that retailer's return/exchange policies and should be contacted directly.
Items purchased at full price and put on sale within 30 days are subject to a partial refund.
If you have any questions please contact us at: